Client Tech Specialist 1

Overview

The Client Technologies Specialist supports the Information Technology needs of all Cirrus employees, providing guidance on end-user computing and recommending solutions to business/technical needs.

Responsibilities

• Maintains expertise in end-user computing technologies and environment at Cirrus
• Keeps current with advancements in end-user computing technologies
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system
• Provides consulting assistance to Cirrus personnel regarding the use of technologies in their jobs
• Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software
• Sets up, configures, and performs hardware and software deployments
• Manages multiple requests at one time with exceptional follow-through
• Maintains system performance to ensure high level of capability and effectiveness
• Documents, maintains, upgrades, or replaces hardware and software systems
• Works flexible hours in a 24x7 manufacturing environment
• Ensures regular, reliable, and predictable attendance

Qualifications

• Associates degree in computer-related field or equivalent combination of education and experience
• 1+ years technical support/Systems Administration experience preferred
• ITIL Foundation Certification preferred
• Experience with computer hardware, software, mobile devices, and peripherals
• Experience troubleshooting connectivity, wireless, switching, cabling, and other networking hardware
• Experience with installing, imaging, and deploying desktop and laptop operating systems
• Experience administering Microsoft 365
• Experience with video conferencing and collaboration tools and services
• Experience with Apple iOS or Google Android
• Experience utilizing Microsoft System Center or Jamf Pro
• Familiarity with Manufacturing systems, IoT, PLC, and Industrial Automation

Benefits

• Comprehensive Health Coverage
• Employer-paid coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

Pay

Salary Range: USD $25.38/Hr. - USD $40.72/Hr.