Client Support Technician

Position Overview

We are seeking a dependable and customer-focused Client Support Technician to provide comprehensive IT support to end users across the Mississippi Department of Archives & History (MDAH) network. The successful candidate will provide hands-on technical support for desktops, laptops, printers, monitors, mobile devices, operating systems, and business applications. This role will also support user onboarding and offboarding, hardware and software inventory management, and help desk operations.

Key Responsibilities

• Provide onsite and remote end-user technical support for the MDAH network
• Diagnose, troubleshoot, repair, and maintain desktop computers, laptops/notebooks, printers, monitors, and mobile and wireless devices
• Install, configure, maintain, and update operating systems and Microsoft Office applications
• Respond to help desk requests through phone, chat, and in-person support
• Log, track, document, and resolve incidents and service requests using ticketing systems
• Set up and configure new workstations for employees
• Support employee onboarding and offboarding, including user account creation, access and permission configuration, and workstation setup
• Maintain accurate inventory records for hardware, software licenses, and IT supplies
• Troubleshoot basic connectivity and endpoint issues
• Escalate complex technical, infrastructure, or network-wide issues to senior system or network administrators
• Provide professional, patient, and customer-focused support to end users

Required Qualifications

• High school diploma, vocational/technical training, or an Associate's/Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–4 years of relevant IT support, desktop support, or service desk experience
• Working knowledge of Windows 10/11, Microsoft Office 365, Azure / Active Directory
• Basic networking concepts, including DNS, DHCP, and TCP/IP
• Endpoint security tools
• Hands-on experience supporting desktops, notebooks, printers, and wireless/mobile devices
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong customer service mindset with patience and professionalism

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft certifications/credentials

Skills Matrix

• Microsoft Windows 11 — Intermediate — Required
• Desktops / Notebooks — Intermediate — Required
• Printers — Intermediate — Required
• Wireless Devices — Intermediate — Required
• Azure / Active Directory — Intermediate — Preferred
• PowerShell — Intermediate — Preferred