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Jobs · Nebraska

Client Support Specialist- Trading & Cost Basis

Orion · Omaha, NE · 1 wk ago
Hybrid$23.57–$34.2/hrFull-time

As a Client Support Specialist in Trading & Cost Basis, you will support advisors through trading workflows that depend on accurate data, clear system behavior, and confident execution. You will help clients understand how data elements—including cost basis, tax lots, and transaction history—impact trading decisions and results. You will work across Orion's trading platforms and partner closely with internal teams to resolve issues, improve workflows, and support the ongoing evolution of Orion's investment solutions. This role is designed for individuals who enjoy complex problem-solving, system ownership, and delivering high-quality client outcomes.

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations. Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

Responsibilities

  • Provide end-to-end support for trading and data-related inquiries through calls, chats, and Salesforce cases.
  • Support advisors using Orion trading tools, including:
    • TOM
    • Eclipse
    • Portfolio View Trading
    • Orion Custom Indexing
    • Sleeve Trading
    • Compare Tool
  • Investigate and resolve discrepancies related to trading data, cost basis, tax lots, and transaction history.
  • Explain how underlying data impacts trading outcomes, execution behavior, and reporting.
  • Own complex client scenarios from initial inquiry through resolution, coordinating with internal partners as needed.
  • Participate actively in service queues while maintaining high standards for accuracy, timeliness, and client experience.
  • Document case outcomes, findings, and resolutions in accordance with internal controls and service expectations.
  • Follow established processes, controls, and escalation paths when issues fall outside service ownership.

Requirements

  • Solid understanding of trading workflows and data dependencies.
  • Strong analytical and troubleshooting skills to resolve client issues.
  • Clear and confident communication with advisors.
  • Ability to manage multiple requests while maintaining accuracy and attention to detail.
  • Ownership of assigned work and follow-through to completion.
  • Effective collaboration in a team-based environment.
  • Adaptability to changing tools, workflows, and client needs.
  • Professionalism and composure in time-sensitive situations.
  • Accountability, curiosity, and a client-focused mindset.
  • Minimum of a Bachelor's degree in Finance, Business Administration, Accounting, or a related field (preferred).
  • Minimum of 1-3+ years of experience in financial services, trading operations, investment support, client service, or related roles.
  • Experience supporting trading platforms or investment workflows (strongly preferred).
  • Familiarity with cost basis, tax lots, or transaction-level data (highly desirable).
  • Knowledge of securities markets, trading rules, and regulatory considerations (preferred).
  • Experience working in a FinTech or advisory support environment (beneficial).
  • Ability to own and manage relationships with stakeholders directly and work effectively with people at all levels in an organization.

Skills

  • Accounting
  • Accounting Operations
  • Audit Reviews
  • Corporate Actions
  • Cost Accounting
  • Cost Analysis
  • Cost Basis Reporting
  • Cost Reconciliation
  • Electronic Trading Platforms
  • Finance
  • Finance Industry
  • Financial Calculators
  • Financial Services
  • Last In, First Out (LIFO)
  • Regulatory Risk
  • Taxes
  • Tax Reconciliation

Pay

Salary Range: $23.57 - $34.20. The pay listed in this posting indicates the estimated pay at the time of posting and may vary depending on geographic location, job-related knowledge, skills, and experience.

Benefits

  • Health, dental, vision, and disability coverage (day one).
  • 401(k) plan with employer match.
  • Paid parental leave.
  • Pet benefits including pawternity leave and pet insurance.
  • Student loan repayment.

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