Client Support Specialist

About the role

VersiTech, Bold Integrated Payments, and Tonic are dedicated to setting the standard for customer-first service. The role involves assisting customers with account and product inquiries via phone and email, performing account maintenance, and delivering extraordinary customer care in a fast-paced, structured environment.

Responsibilities

• Provide extraordinary customer care by responding to questions raised via phone & email concerning payment accounts in a fast paced, structured customer care environment.
• Ability to support multiple servicing across payment processing products.
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Supporting Customers with maintenance, transactions, and funds related inquiries.
• Troubleshoot customer problems and determine how to resolve those problems.
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices.

Requirements

• Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment (two years +).
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

Qualifications

• Financial servicing and payment processing industry experience.
• Experience with Salesforce or similar CRM.
• Restaurant or retail experience.

Skills

• Bilingual (Spanish) preferred.

Benefits

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays

Pay

This is an hourly non-exempt position with a pay range between $22/$24 per hour.

Schedule

The hours of operation will fall within an 8:30am -7:30pm environment with an on-call shift rotation. After the 30-day training commitment, shift hours will be made available.