Client Support Expert
Job Summary
The Client Support Expert serves as the primary point of contact for prospective and current clients, ensuring a welcoming, supportive, and efficient experience throughout the intake and scheduling process. This position is responsible for coordinating initial and follow-up appointments, maintaining proactive communication with clients and families, documenting engagement activities, and collaborating with clinical and administrative staff to facilitate timely access to services. The Client Support Expert plays a critical role in improving client engagement and supporting continuity of care.
Job Qualifications
- Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Human Services, Psychology, Healthcare Administration, Social Work, or a related field preferred.
- Experience: One (1) year of experience in customer service, healthcare, behavioral health, scheduling, intake coordination, or client engagement preferred.
- Skills: Excellent verbal, written, and interpersonal communication skills. Strong organizational and time management skills with exceptional attention to detail. Ability to effectively prioritize and manage multiple tasks in a fast-paced environment. Self-motivated with the ability to work independently and collaboratively within a team. Working knowledge of Microsoft Office applications and Electronic Health Record (EHR) systems preferred. Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA regulations. Demonstrates professionalism, empathy, and a client-centered approach in all interactions.
Environmental and Working Conditions
Works primarily in an office environment with prolonged periods of sitting, computer use, and telephone communication. Frequent interaction with clients, families, providers, and internal staff. May occasionally be required to participate in meetings or training sessions. Ability to work Monday through Friday during regular business hours.
Schedule Requirements
To best serve our clients, this position's schedule is Monday-Friday from 9:00am-5:30pm.
Compensation
$20.00/hour-$30.00/hour based on experience.
Benefits
- Paid Holidays
- Professional Development Stipend
- Employee Referral Program
- Paid Time Off
- Medical and Dental Insurance
Blue Kite Wellness is an Equal Opportunity Employer
We are committed to creating an inclusive environment that celebrates diversity and supports the unique contributions of all employees.