Client Support Engineer

About the role

The Senior Client Support Engineer role at INSPYR Solutions provides support for end users by troubleshooting hardware, software, mobile devices, printers, phones, conference room technology, and other office equipment. This position resolves technical issues received, assists with user moves and equipment deployments, manages account access, and collaborates with other IT teams to ensure timely issue resolution and ongoing support.

Key Responsibilities

• Provide phone, remote, and onsite technical support for hardware, software, and user account issues.
• Resolve incidents and service requests, escalating or routing issues when appropriate.
• Install, configure, and support desktops, laptops, printers, mobile devices, IP phones, and audio/visual equipment.
• Aid with user onboarding, equipment moves, and asset lifecycle activities.
• Create and maintain technical documentation and identify recurring issues to improve support processes.
• Cook up help desk projects, mentor junior technicians, and partner with internal IT teams to support business operations.
• Leverage scripting and automation to improve efficiency and support continuous process improvements.

Qualifications

• Strong customer service and advanced troubleshooting skills in Microsoft Windows environments.
• Experience with Active Directory, Azure AD, Microsoft 365/Exchange Online, SCCM, Intune, PowerShell, and endpoint management.
• Knowledge of networking fundamentals (DNS, DHCP, IP networking), virtualization (Hyper-V), Outlook, browsers, and Apple/Android mobile devices.
• Excellent communication, documentation, and multitasking skills in a fast-paced support environment.
• A minimum of an Associate's degree; a Bachelor's degree preferred (or equivalent experience).
• A+, Network+, and Microsoft Azure certifications are a plus.

About INSPYR Solutions

INSPYR Solutions is a leading expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan

Equal Employment Opportunity

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Contact Information

By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text. For more information, visit www.inspyrsolutions.com.