Client Support Associate

About the role

The Seasonal Client Support Associate supports the district with a variety of duties to include greeting clients, scheduling appointments, marketing to local businesses, and tech set-up. The position coordinates client flow and assists in preliminary data entry and document collection to support an efficient and positive tax preparation experience.

Responsibilities

• Greets all potential clients with a friendly and professional demeanor.
• Engages in conversation with potential clients to share information about Jackson Hewitt's services and promotions.
• Quickly and accurately verifies and enters customers' personal and Form W-2 information into Jackson Hewitt's proprietary software.
• Assists with scheduling tax preparation appointments.
• Maintains client flow at the location and keeps clients engaged during periods of wait time.
• Takes initiative to answer phones and resolve client issues.
• Maintains office locations meeting brand/marketing appearance standards in time for office openings.
• Provides equipment service at Jackson Hewitt locations to assemble, repair or teardown furniture, computers, tech, or kiosk components using hand tools.
• Affords assistance in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Affords assistance in marketing and recruitment efforts, as needed.

Requirements

• Good interpersonal and communication skills.
• Demonstrated ability in working in a high-volume retail environment preferred.
• Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
• Customer service or sales experience preferred.
• Reliable transportation and a valid driver's license and insurance preferred.
• High School Diploma/GED, or equivalent related business experience preferred.

Qualifications

• High School Diploma/GED, or equivalent related business experience preferred.

Skills

• Good interpersonal and communication skills.
• Customer service or sales experience preferred.
• Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
• Reliable transportation and a valid driver's license and insurance preferred.

Benefits

• 401k with Company Match (eligible to participate after working first 1,000 hours).
• Medical Low Plan with Company HSA Match (eligible to participate after working 1,500 hours annually).
• Teladoc (Unlimited Teladoc sessions, $13 per month to seasonal employees).
• Free Employee Assistance Program (EAP).
• Corporate discount program.
• Free tax filing services for all JH employees.
• Learning opportunity into tax preparation careers.
• Opportunities for advancement within the organization into Tax Preparer roles.

Pay

• Flexible Schedules Available: Day shift, Night shift, Weekends, Weekdays, Full-time or Part-time.

Schedule

• Flexible Schedules Available: Day shift, Night shift, Weekends, Weekdays, Full-time or Part-time.