Client Support Analyst II

About the role

Client Support professionals deliver high-quality, timely, and technically accurate support to Origami Risk clients. This role combines strong customer communication, disciplined case management, and increasing technical depth to resolve issues and protect client confidence in platform stability.

Responsibilities

• Owns client support cases from intake through resolution in alignment with assigned scope, service level objectives, and defined procedures.
• Conducts structured troubleshooting by gathering context, analyzing data, and validating hypotheses.
• Independently resolves issues within their scope and promptly escalates those requiring additional expertise.
• Ensures all escalations include complete documentation, a clear problem statement, and all relevant supporting data.
• Provides timely updates to clients on active outage cases based on Tier 2 information, ensuring affected clients remain informed and that any critical impacts or concerns are promptly relayed back to Tier 2 for outage management.
• Serves as a client-facing point of contact for assigned cases, maintaining professionalism, clarity, and responsiveness.
• Uses most effective communication methods to resolve cases primarily through video calls and messaging within a case.
• Provides accurate and proactive updates throughout the case lifecycle.
• Explains technical concepts, actions taken, and outcomes in language appropriate to the audience.
• Manages expectations regarding timelines, next steps, and resolution paths.
• Partners with Technical Account Management, and Client Success to resolve issues effectively.
• Communicates client impact and urgency, cross-functional discussions and case transfers.
• Supports high-impact or sensitive cases with sound judgment and composure.
• Produces clear, accurate case documentation that supports efficient resolution and downstream work.
• Contributes to internal knowledge resources, troubleshooting guides, and runbooks.
• Identifies recurring issues, trends, or gaps and shares insights with Support Leadership and partner teams.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform configuration such as user/role changes, simple form edits, and minor SQL adjustments.
• Executes basic platform