Client Success Specialist (Remote)

Day To Day Responsibilities

• Serve as a critical liaison between our clients and internal staff.
• Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text.
• Calmly assist and respond to demanding clients, resolving issues quickly and to completion.
• Assure total client satisfaction during each interaction.
• Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text).
• Identify improvements to existing processes to increase efficiency, quality, and service to customers.
• Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat.
• Communicate within the Client Success Team and coordinating task coverage.
• Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve.
• Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team.

Requirements

• Strong alignment with Virtuance’s company values.
• Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
• Creative, resourceful, process-focused, detail-oriented, efficiency-driven.
• Able to plan, prioritize, and execute various tasks in a busy environment with many interruptions.
• Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor.
• Able to be open, honest, and direct in giving and receiving feedback.
• Knowledge of real estate or digital photography is a plus.
• Able to pass a drug screen and background check.

What We Offer

• Compensation: A competitive base salary with growth potential.
• Benefits: Health Insurance, Dental Insurance, Vision Insurance, Mental Health Support (via Teladoc), Generous 401k Employer Matching, Long-Term Disability Insurance, Paid Time-Off, Internal Growth Opportunity, Training to set you up for success, Supportive team environment.
• Monday through Friday shifts with an occasional half Saturday.
• Additional incentives for meeting/exceeding goals.