Client Success Specialist - 3D

Duties and Responsibilities

• Assist in managing customers’ orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D’s ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal
• Cookordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
• Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge
• Participate in weekly, internal production status meetings

Qualifications, Knowledge, and Skills

• Highly effective service skills including professional demeanor and outstanding phone etiquette
• Strong communication skills including the ability to craft professional emails and client related documents
• Experience with ERP systems preferred
• Able to quickly grasp computer software
• Proficient in the use of Microsoft Office
• Able to work well in time-sensitive situations where customer satisfaction is the goal
• Able to multitask in a fast-paced environment
• Must demonstrate problem-solving skills
• Must be customer service oriented
• Must be team oriented
• Must be able to work autonomously
• Must demonstrate excellent organizational skills

Education and Experience

• Bachelor’s degree preferred
• 2+ years of experience in customer service OR sales support OR relatable field