Client Success Manager (US-based - Remote)

About This Role

The Client Success Manager will take a key role in managing our large and growing roster of sponsors and ensuring they achieve their goals. In this role, you would be primarily responsible for supporting our customers, helping them understand their needs and objectives, building strong personal relationships, and delivering an outstanding experience.

This role is focused on daily delivery of high-touch service via email, phone, and face-to-face communication, coordinating with clients on logistics, and helping them meet their overall partnership goals by engaging with our audience. This role is critical to the company, creating and nurturing strong client relationships to ensure high levels of satisfaction, renewals, and long-term loyalty.

Requirements

• A 4-year college/university degree at minimum
• A minimum of 3 years of full-time, professional post-graduation experience in customer/client success, ideally in events, conferences, hospitality, or sales
• Basic knowledge of business software such as MS Office products, Google For Business, or similar
• Outstanding organizational and time management skills
• Excellent verbal and written communications skills

Benefits

• This is a full-time salaried position
• Starting salary is $60,000 per year with opportunities for regular advancement and raises
• The position is fully remote, although there are opportunities to meet and socialize with the mostly Brooklyn-based staff if you are in the area and wish to connect
• From Day One offers a comprehensive benefits package including health insurance (including medical, dental, and vision coverage), competitive vacation policies including summer and winter breaks