Client Success Manager (Remote)

About the RoleSmartScale360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S.-based clients. You’re a Strong Fit If You Have:3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related fieldExperience managing U.S.-based clients or working with U.S. companies is strongly preferredStrong verbal and written English communication skills, with confidence communicating directly with clientsProven experience managing client relationships, account portfolios, customer onboarding, and client retentionExperience coordinating with Recruitment, Operations, HR, or cross-functional teamsStrong problem-solving skills with the ability to handle client concerns, escalations, and service issuesExperience conducting client check-ins, business reviews, performance updates, or account reviewsFamiliarity with CRM systems, account management platforms, and project management toolsStrong organizational and time-management skills with the ability to manage multiple client accounts and prioritiesSelf-motivated, detail-oriented, and comfortable working independently in a remote work environmentRecruitment or staffing experience is a strong advantage What You’ll Do:Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycleBuild and maintain strong long-term client relationships through proactive communication and regular follow-upsLead client onboarding and implementation, ensuring a smooth transition from sales to operationsUnderstand client goals, requirements, and expectations and ensure services are aligned with their business needsConduct regular client check-ins, account reviews, and performance updatesMonitor client satisfaction, engagement, account health, and service performanceAddress client concerns, resolve issues, and coordinate escalations and solutions when neededPartner with Recruitment, Operations, and Leadership teams to ensure client needs are metTrack client metrics, account activity, deliverables, renewals, and key milestonesMaintain accurate CRM records, account notes, reports, and client documentationIdentify opportunities for client retention, account expansion, upselling, and service improvementSupport contract renewals and strengthen long-term client partnershipsIdentify process improvements that enhance customer experience, client satisfaction, and operational efficiency Tools & Technology:CRM: HubSpot, Salesforce, Zoho, or similarCommunication: Slack, Microsoft Teams, Zoom, Google MeetProductivity: Google Workspace, Microsoft OfficeProject Management: Asana, ClickUp, Monday.com, or similar Schedule:Monday - Friday (flexibility is a plus) Before You Apply⚠️ Please apply only if you have hands-on experience in Client Success, Customer Success, Account Management, Client Relations, or a related client-facing role, and are confident communicating with U.S.-based clients in English. If you’re experienced in building client relationships, managing accounts, and driving customer success, we’d love to hear from you. Apply today!