Client Success Manager, Outgoing

About the Company

Knight Office Solutions is a leading independent technology dealer dedicated to providing innovative imaging, workflow, and IT solutions to businesses. Recognized as a top workplace in San Antonio for 12 consecutive years, our mission is to empower our clients to achieve their goals through client-focused technology solutions supported by a culture of service excellence. We are committed to doing the right thing, fostering a positive work environment, and building long-term relationships with our customers and community.

About the Role

The Client Success Manager serves as the primary advisor and advocate for Managed Services clients, focusing on building strong relationships and aligning technology strategies with business objectives. This role involves leading strategic reviews, developing comprehensive technology roadmaps, overseeing service delivery, and collaborating across technical and business teams to ensure clients receive exceptional service, measurable value, and long-term success. The ideal candidate will be a relationship-driven professional who excels at influencing outcomes, serving as a strategic advisor, and ensuring client satisfaction through proactive engagement and solutions-oriented approaches.

Responsibilities

• Build trusted client relationships by understanding each customer's business, infrastructure, and long-term technology goals.
• Lead Business Reviews and ongoing strategic discussions, providing guidance on service performance, technology planning, infrastructure health, project status, and future needs.
• Identify and develop sales opportunities by partnering with Engineering, Sales, and Administrative teams to recommend technology refreshes, infrastructure improvements, and other solutions that deliver business value.
• Coordinate service delivery, projects, purchasing activities, and customer communications to ensure successful outcomes, customer satisfaction, and continued account growth.

Qualifications

• Understanding of project management principles and experience in IT, Managed Services, or a related environment.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
• Demonstrated accountability, attention to detail, and a proactive approach to identifying challenges and driving solutions.
• Ability to collaborate across teams and build productive relationships with both technical and business stakeholders.
• Must possess a valid driver's license and maintain an acceptable driving record. Candidates relocating to Texas must obtain a valid Texas driver's license within 90 days of establishing residency, consistent with Texas state requirements.

Technical Skills

• Familiarity with project and resource management tools.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience interpreting technical information and communicating it to non-technical stakeholders.
• Understanding of IT infrastructure, managed services, cloud technologies, cybersecurity, and technology lifecycle management preferred.

Preferred Certifications

• PMP (Project Management Professional)
• Agile Certification
• ITIL Foundation

Education & Experience

• Bachelor's degree in a business-related field such as Business Administration, Management, Marketing, Communications, or a related discipline. Equivalent education and experience may be considered.
• One or more years of experience in account management, sales, project coordination, customer success, managed services, IT services, or related fields.

Benefits

• Leadership that promotes a balanced life prioritizing faith, family, health, and work.
• A culture driven by core values such as honesty, integrity, community involvement, and job satisfaction.
• Exposure to a fast-paced and growing industry focused on office technology.
• Access to local leadership for mentorship and guidance.
• Volunteer Paid Time Off to support charitable and community organizations meaningful to employees.
• Opportunities for professional development and career advancement.
• Friendly, inclusive work environment emphasizing teamwork, feedback, and collaboration.
• Comprehensive benefits package including medical, dental, vision, life insurance, accidental death and disability insurance, short- and long-term disability insurance, and 401K with company match.