Client Success Manager, Managed Services

About the role

PropFuel is helping associations replace one-size-fits-none email blasts with conversational engagement that asks questions, captures insights, and acts automatically. As a Client Success Manager in our Managed Services team, you’ll handle the full lifecycle for clients—from onboarding and their first campaigns to ensuring experienced clients maximize the PropFuel platform for member engagement.

Responsibilities

• Build, deploy, and manage conversational engagement campaigns on behalf of clients
• Drive client retention as the North Star metric for Client Success
• Onboard new Managed Services clients
• Develop strategic roadmaps with clients to outline their PropFuel plan and objectives
• Help clients integrate PropFuel with other systems
• Consult on conversational engagement tactics for member acquisition, retention, and lapsed member win-backs
• Train and coach clients on PropFuel software
• Improve efficiency in client onboarding and managed services delivery at scale
• Monitor client progress and re-engage inactive clients
• Manage regular check-ins with established clients
• Troubleshoot, brainstorm, and solve client challenges with creativity
• Develop and implement creative solutions for membership and marketing problems
• Build personal, fun, and non-transactional relationships with clients

Requirements

• 5+ years of professional experience
• Tech-savvy and AI-obsessed
• Enjoy client-facing work
• Critical thinker who loves solving puzzles independently
• Comfortable with a fast-moving startup environment (not a stuffy corporate ladder)

Nice-to-haves

• Understanding of the Association vertical
• Prior experience working for an association or a software company

Benefits

• Fully remote team with flexible work hours
• Health, dental, and vision insurance
• 401(k) retirement plan
• Unlimited PTO
• Access to industry professional education and learning opportunities
• Dog-friendly Zooms
• Fast-growing SaaS company with big impact opportunities
• Awesome culture focused on personal and professional growth
• Work with innovative technologies, great clients, and like-minded people

Core Values

• Forward motion
• Usually, simple is better
• Embrace human connection
• Love the journey