Client Success Manager II

About the role

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Manage a portfolio of Mid-Market and Enterprise clients as a trusted advisor
• Facilitate collaboration with internal teams and client executives to set strategic objectives
• Lead cross-functional initiatives that drive client success and business outcomes
• Build relationships with client decision-makers to advance shared goals
• Conduct regular business reviews with clients to track progress and alignment
• Identify growth opportunities within existing accounts for revenue expansion
• Monitor client experience metrics to ensure project success and solution adoption

Qualifications

• Bachelor's degree in business or healthcare administration/management or equivalent experience
• 8 years in account management, sales, services, or related fields
• 6 years in Healthcare Information Technology (HIT) vendor roles
• 6 years experience in healthcare settings, preferably in ambulatory or health system environments
• Proven track record with multi-million dollar client software systems

Pay

$100,000 – $120,000 annually

Benefits

• Opportunity for meaningful impact on client success and healthcare outcomes
• Fast-paced and dynamic work environment with a focus on innovation
• Collaboration with a diverse team of subject matter experts
• Continuous professional development and career advancement opportunities