Client Success Manager I (Chicago-based)

About Us

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Our platform and services help global enterprise brands optimize their website content to be found online and connect with their customers. We provide clarity, strategy, automation, and trusted intelligence to help organizations act in an evolving search landscape across Google, AI Overviews, chatbots, answer engines, and emerging discovery channels.

Responsibilities

• Manage a portfolio of global enterprise customers while balancing multiple priorities, projects, and deadlines in a fast-paced environment.
• Lead new customer onboarding by coordinating timelines, aligning expectations, introducing platform capabilities, and establishing a strong foundation for long-term success.
• Create and manage customized customer success plans that establish clear goals, priorities, milestones, adoption strategies, and measurable definitions of success.
• Drive platform adoption and customer engagement by identifying underutilized capabilities, recommending workflows, and connecting seoClarity solutions to evolving business needs.
• Conduct regular customer meetings, strategic check-ins, training sessions, and progress reviews to maintain alignment, address challenges, and reinforce platform value.
• Prepare and lead executive business reviews that communicate customer progress, platform value, performance insights, strategic opportunities, and recommended next steps.
• Monitor customer health, engagement, adoption, satisfaction, and potential risk indicators, taking proactive action to address concerns and strengthen retention.
• Manage customer projects and strategic initiatives, including search experience frameworks, platform adoption programs, and cross-functional deliverables.
• Support customer retention and renewal readiness by maintaining strong relationships, demonstrating measurable value, addressing risks, and ensuring alignment with success objectives.
• Identify opportunities for deeper engagement, expanded platform usage, customer advocacy, case studies, references, or additional solutions, partnering with internal teams as needed.
• Maintain accurate and timely customer records, success plans, meeting notes, action items, health updates, and relationship insights within the company’s CRM and Client Success systems.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Digital Marketing, or a related field.
• 2+ years of experience in Client Success, Account Management, Client Services, Customer Experience, or a similar relationship-focused role, preferably within SaaS, software, technology, or digital marketing.
• Previous experience supporting enterprise SaaS customers or managing relationships within complex, multi-stakeholder organizations.
• Demonstrated experience managing ongoing client relationships and serving as a primary point of contact for customer questions, priorities, projects, and strategic initiatives.
• Strong relationship-building skills with the ability to establish credibility and develop trusted partnerships with platform users, business leaders, and executive stakeholders.
• Comfort working with customer data, platform usage insights, performance metrics, and business objectives to identify trends, communicate progress, and guide strategic conversations.
• Experience developing customer success plans, adoption strategies, business reviews, or other structured programs designed to demonstrate value and support measurable outcomes.
• Familiarity with SEO, SEM, digital marketing, website analytics, content strategy, search technologies, or enterprise marketing platforms.
• Exposure to AI-powered software, automation tools, large language models (LLMs), or emerging technologies that improve productivity, analysis, and decision-making.

Benefits

• Competitive Compensation: $60,000 annually.
• Robust Benefits Package: Major medical, dental, and vision coverage; company-sponsored life insurance; 401(k) with company matching; commuter benefits; generous PTO; paid sick time; and company holidays.
• Perks That Support You: Continuous learning stipend; paid parental leave with extended work-from-home flexibility for new mothers; company-wide celebrations; and an annual global summit.
• Snack & Beverage Fuel: Fully stocked kitchen with snacks, drinks, and grab-and-go options.

Schedule

Hybrid schedule: In-office Tuesday through Thursday for collaboration, with Mondays and Fridays reserved for remote work.

Office & Location

• Convenient Downtown Access: Easy access to major commuter options, including CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
• On-Site Dining & Convenience: Access to Market Creations, an on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office.
• Modern Building Amenities: Newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room.
• Fitness & Commuter-Friendly Perks: Access to FIT 101 fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and secure bike storage.
• Community & Tenant Experience: Tenant programming, shared amenity spaces, and unique building features such as an on-site beehive sustainability program.