Client Success Manager | HVAC / Engineering Exp

About the role

This is not a traditional “Client Success Manager” role. Our Implementation team owns onboarding. We are looking for someone with industry experience to take full ownership of the client relationship post-handoff—driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows. You’ll be part operator, part problem-solver, part product feedback loop. You’ll work directly with clients, the CS team, Sales, Product, and Engineering to make sure our software works in the real world, and improves continuously.

Responsibilities

• Own the client relationship after implementation—from initial handoff through long-term success
• Act as the primary point of contact for clients managing a book of business
• Drive product adoption and ensure clients are fully leveraging Rebar in their workflows
• Troubleshoot issues in real time and keep clients unblocked
• Build strong relationships with stakeholders across client organizations (from operators to leadership)
• Identify opportunities for account growth, usage expansion, and renewals
• Manage and mitigate risks through proactive outreach and effective escalation management
• Partner closely with Product and Engineering to surface feedback and improve the platform
• Maintain CRM, client messaging, and ticketing systems with high attention to detail
• Build and refine the playbooks that will scale our Client Success function

Requirements

2+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)

HVAC industry familiarity (required), you know the ins and outs of the takeoff process

You take pride in solving real problems for real people

Your passion is Client Relationships and driving value

You move fast and follow through

You’re comfortable with ambiguity and figuring things out on the fly

You communicate clearly and confidently with clients at all levels

You’re energized by being close to the action—not sitting behind dashboards

Qualifications

Nice to have:

• Experience in client success, account management, or sales
• Startup experience in a high-growth, high-pressure environment
• Experience managing ongoing client relationships (post-implementation)
• Familiarity with CRM or ticketing systems

Skills

None specifically listed, but strong problem-solving skills, relationship-building abilities, and a deep understanding of the HVAC industry are essential.

Benefits

Medical, dental, and vision coverage

Free lunches and dinners

Pay

Competitive salary

Meaningful equity grant, commensurate with experience

Schedule

Full-time, onsite role based in NYC's Flatiron District