Client Success Manager, Contextual Commerce

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community, and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to collect valuable user-generated content at an unprecedented scale, achieve global reach through our retail, social, and search syndication network, and gain actionable insights from real-time consumer feedback. The result is smarter shopping: loyal customers, increased sales, and improved products.

We help brands and retailers deliver trustworthy and inspiring content during critical moments in the discovery and purchase cycle, closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia. We are recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.

About the role

As a Client Success Manager on our Contextual Commerce team, you will support Enterprise clients in maximizing the value of our AI-powered solution. You will build and nurture long-lasting professional relationships with key stakeholders, ensuring client success and driving growth within your portfolio of 5-10 accounts.

Responsibilities

• Strengthen and grow relationships and opportunities within your account portfolio.
• Ensure renewal and growth of each account in your portfolio.
• Serve as the dedicated point of contact for your accounts, responding to requests quickly and professionally.
• Pitch product roadmaps to identify opportunities where Bazaarvoice can help clients achieve their business objectives.
• Stay updated on each account’s business and objectives to identify current and future opportunities for Bazaarvoice.
• Provide monthly and quarterly business reviews, brainstorming, and strategy sessions for each account.
• Craft compelling narratives from performance data to convey our value.
• Attend and host relationship-building and networking events.
• Leverage strong client relationships and results to generate referrals for new business.

Requirements

• 3+ years of client-facing experience managing mid-market level accounts.
• Proven track record of creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients.
• Exceptional communication skills with a consultative approach; ability to simplify complex concepts.
• Strong problem-solving skills with a love for brainstorming and creative thinking.
• Natural project management ability, including prioritization and focus.
• Deeply analytical with a passion for data-driven insights.
• Comfortable working with complex technical products.
• Energetic, positive, and solutions-first mindset.
• Self-directed, hard-working, and passionate about your work.
• Proactive "take control and get things done" attitude.

Benefits

• Customer-first mindset: Success is measured through our customers’ outcomes.
• Transparency and integrity: Authentic feedback and ethical decision-making are core to our culture.
• Passionate pursuit of performance: We hire for drive, curiosity, and innovation.
• Innovation over imitation: We embrace agility and experimentation.
• Stronger together: We value diverse perspectives and champion collective success.