Client Success Manager (Client Management III)

Job Title: Client Success Manager (Client Management III)

About the Role

Our partner is seeking a Client Success Manager based in the United States to build meaningful customer relationships and help healthcare organizations maximize the value of innovative technology solutions. Key responsibilities include building and maintaining strong relationships with clients, providing guidance and recommendations, supporting onboarding and adoption, and leading client touchpoints.

Responsibilities

• Build and maintain strong relationships with assigned clients, focusing on customer satisfaction, product adoption, engagement, and long-term retention.
• Develop a deep understanding of client goals, workflows, and business challenges to provide relevant guidance and recommendations.
• Support customer onboarding, product adoption, and workflow optimization initiatives to improve the overall client experience.
• Maintain accurate knowledge of client priorities and contribute insights during internal account reviews.
• Identify potential expansion opportunities and collaborate with Sales teams to support account growth initiatives.
• Lead regular client touchpoints, business reviews, and alignment discussions to ensure continued success.
• Encourage customer participation in product feedback programs, webinars, and community engagement activities.
• Collaborate with Sales, Services, Support, and Product teams to ensure clients achieve their desired outcomes.
• Act as a liaison between customers and internal teams, helping coordinate issue resolution and ensuring effective communication.
• Monitor customer usage data and provide insights, recommendations, and strategies to increase product value.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5+ years of client-facing experience, preferably within healthcare, SaaS, technology, or related industries.
• Experience managing customer relationships, multiple accounts, or concurrent projects in a fast-paced environment.
• Ability to engage effectively with both operational stakeholders and executive-level clients.
• Strong communication, collaboration, and relationship-building skills.
• Proactive, customer-focused mindset with strong problem-solving abilities.
• Excellent organizational skills, attention to detail, and ability to manage competing priorities.
• Experience with customer success methodologies, project coordination, or strategic client engagement frameworks is preferred.
• Familiarity with CRM platforms such as Salesforce or NetSuite.
• Proficiency with Microsoft Office Suite and collaboration tools such as Teams and Zoom.
• Able to travel up to 30% as needed.

Benefits

• Competitive salary range of $64,031 to $80,039 USD annually, depending on experience, qualifications, and location.
• Fully remote work environment with flexibility to work from anywhere.
• Unlimited paid time off (PTO) and flexible work policies designed to support work-life balance.
• Comprehensive benefits package, including healthcare coverage and wellness programs.
• Opportunities for professional growth, career development, and educational assistance.
• Employee resource groups and initiatives supporting diversity, inclusion, and belonging.
• Employee referral bonus programs and progressive parental leave benefits.
• Collaborative and supportive workplace culture focused on innovation and meaningful impact.
• Opportunity to contribute to technology solutions that help improve healthcare outcomes.

Note: The final decision and next steps (interviews, assessments) are managed by the hiring company's internal team. For more information about how your data is processed, please contact us.