Client Success Manager - Client Growth

About the role

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world.

If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.

The Client Success Manager- Client Growth will be responsible for managing and growing a portfolio of accounts, with a primary focus on sales-based expansion (50%), client retention (30%), and client operational support (20%). In this client-facing, revenue-oriented role, you will own strategic account growth by building trusted relationships, identifying sales opportunities, developing account expansion strategies, and driving upsell and cross-sell activity across existing client accounts. This role is located in our Overland Park, KS office and may require travel up to 20%.

Responsibilities

• Serve as the strategic point of contact for a portfolio of clients, building relationships, understanding business needs, and positioning Propio solutions to support client objectives.
• Develop and execute account plans to increase revenue, expand service adoption, and identify opportunities across departments, locations, service lines, and stakeholders.
• Identify, qualify, and advance expansion opportunities through upselling, cross-selling, and prospecting within existing client organizations.
• Manage client projects, contracts, renewals, negotiations, and cross-functional initiatives to ensure service excellence, operational alignment, and favorable outcomes.
• Track opportunities, sales activity, revenue impact, and client communications in CRM systems such as Salesforce, maintaining accurate account and pipeline visibility.
• Resolve client inquiries and concerns related to billing, interpreting services, and quality while maintaining strong client relationships.
• Represent Propio through client presentations, business reviews, training, and other internal or external initiatives, while supporting the development of Client Success Administrators.
• Perform other responsibilities and duties as assigned.

Requirements

• Bachelor’s Degree or equivalent work experience
• 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
• Demonstrated success growing existing accounts, prospecting within client organizations, building pipeline, and meeting or contributing to revenue targets through upselling, cross-selling, and consultative selling
• Comfortable managing sales activity in a CRM, maintaining accurate opportunity records, and using account data to prioritize revenue-generating actions
• Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
• Proven ability to analyze data and deliver insights that drive client action and satisfaction
• Proficiency of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint; Salesforce and Power BI experience preferred
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Ability to work both independently and within a team to meet deadlines
• A self-starter who thrives in a fast-paced team-oriented environment