Client Success Manager

XpertDox builds practical AI for medical coding teams. Through our XpertCoding platform, we help healthcare organizations turn clinical documentation into accurate CPT and ICD coding faster and more consistently, reducing denials, strengthening compliance, and improving revenue cycle performance. We combine deep coding expertise with modern machine learning to fit real-world workflows, delivering measurable productivity gains while keeping quality and auditability front and center.

About the role

The Client Success Manager (CSM) is responsible for supporting XpertDox clients by delivering the highest level of service across all phases of the client relationship. This role emphasizes building strong, long-term partnerships, supporting clients’ revenue cycle objectives, and ensuring the realization of measurable ROI from XpertDox solutions. The CSM proactively identifies and addresses client questions and issues, coordinates timely and effective resolutions, and serves as a trusted client advocate. In this capacity, the CSM acts as a key liaison between clients and XpertDox technical teams, ensuring solutions align with client needs while adhering to XpertDox methodologies and best practices.

Responsibilities

• Build and maintain strong client relationships through regular check-ins, progress reviews, and feedback collection.
• Monitor customer health, usage, and engagement metrics to proactively identify risks and opportunities.
• Act as the primary point of contact for customer questions, issues, and concerns.
• Identify, manage, and escalate risks, bugs, or blockers that may impact customer workflows.
• Coordinate with Program Management, Technology, and other internal teams to ensure timely issue resolution.
• Track issues through to closure, ensuring clear communication and effective outcomes.
• Share client insights, performance metrics, and feedback with internal stakeholders through regular updates and reports.
• Document all client interactions, feedback, and resolutions accurately in internal systems.

Requirements

• US Healthcare experience (required)
• At least 3 years in customer or client success (required)
• Strong verbal and written English proficiency with a minimum C1 level certification (required)
• Excellent communication, empathy, and relationship building skills
• Comfortable using CRMs and success tools such as Salesforce
• Understanding of medical billing, coding, and/or RCM workflows
• Knowledge and/or experience with medical EHR systems such as Epic, eCW, Athena
• Strong data analysis and presentation skills

Benefits

• Competitive compensation aligned with experience and impact
• Dental, Health, Vision and Life insurance
• Unlimited PTO and Parental leave
• Relocation assistance
• High-ownership role reporting directly to the COO
• Opportunity to shape and scale XpertDox’s Program Management team
• Fast-growing, collaborative environment with real ownership and visibility
• Exposure to enterprise clients and complex onboarding programs

Pay

$65,000 to $85,000 per year

Work arrangement — Onsite Preferred
Location: Scottsdale