Client Success Manager

Responsibilities

• Ensure clarity and alignment with clients about UASI services/deliverables and manage client scope and expectations through regular communication and meetings.
• Facilitate client kick off meetings in accordance with the procedures established for Coding services.
• Collaborate with Sales Team to identify new opportunities and ensure client management strategies are executed.
• Use critical thinking skills to assess client current state and goals, conduct operational assessment, and implement actions to meet project and client goals.
• Be the subject matter expert to lead, monitor and evaluate project results for the client while balancing quality and profitability.
• Manage flow and timing of all client projects and support audit activities by performing audits and consulting engagements as needed.
• Collaborate with the Quality Management (QM) Team and Staff Success Manager to ensure quality expectations are achieved and opportunities for development of staff are identified.
• Ensure client processes and workflows are documented.
• Validate client invoices align with contract parameters including amendments.
• Facilitate project kick off meetings in accordance with the procedures established for Coding services and ensure Coder's expertise is appropriate to achieve project outcomes.
• Monitor and manage client profit margin by monitoring key metrics including productivity, staff utilization, and managing “miscellaneous/non-billable” non-attributable time.
• Identify additional solutions opportunities with clients.
• Use expertise to identify new opportunities, collaborate with Sales/Account Management Team, and cultivate trusted relationships with our clients by using SME to demonstrate value.
• Partner with the Sales/Account Management team to create a strategy about solutions UASI could provide.
• Leverages professional network and demonstrate expertise through market facing activities including professional organizations, speaking, or serving as a UASI Ambassador.

Requirements

• Baccalaureate degree in health information management or associate degree in health information technology with equivalent extensive management and consulting experience.
• Coding credential (i.e. CCS, CIC, etc.) preferred.
• Exceptional communication skills including the ability to perform client discovery, create and deliver solutions to achieve outcomes, and deliver proposals with impact to key stakeholders.
• Pioneering foundational consulting skills including analytical and critical thinking skills as well as written and verbal communication, client presence and presentation skills.
• Strong industry knowledge and demonstrated subject matter expertise in mid-revenue cycle operations including HIM operations, coding, value-based care initiatives, denials management, and other key industry trends/drivers.
• Strong leadership skills with the ability to create strategic vision.
• Entrepreneurial and motivated by opportunity to drive growth of the business and team.
• Strong desire to continuously improve and to influence others through passion to be the best.
• Superior interpersonal skills, flexible, detail-oriented, excellent organizational skills, ability to be a positive influence on others, willingness to take ownership of responsibilities, dependable and a team player.
• Ability to adapt to and drive change.

Qualifications

UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and excellent benefit package.