Client Success Manager

The Role

The Client Success Manager oversees a group of clients with varying needs and hours. This role is responsible for partnering with clients, families, and medical professionals to design tailored service plans. You will also be responsible for the selection, guidance, and supervision of the Caregiver teams assigned to implement these plans, making adjustments as needed to maintain high levels of client satisfaction and retention. This role is an integral part of the site’s performance and success.

Required Skills, Education, And Certifications

• Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred, or equivalent work experience
• 3 years experience in health care, elder care, social work, or related industry preferred
• Excellent customer service and conflict resolution skills
• Computer proficiency and EMR experience
• Current driver’s license and proof of insurance

Physical Requirements

• Requires the ability to travel locally up to 75% of the time
• Lift and carry up to 20 pounds
• Stand or walk for prolonged periods
• Use standard office equipment

Salary And Benefits

• Salary - Competitive Base, plus Incentive Plan based on performance
• Benefits For Full Time Employees:
  • Medical/Dental/Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • PTO Plan for Non-Exempt Employees
  • Flexible PTO Plan for Exempt Employees
  • Holidays and Floating Holidays
  • Pet Insurance

About TheKey

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.