Client Success Manager

Paxon is looking for a Client Success Manager (CSM) with 3PL and/or Fulfillment experience. This is an opportunity to focus on building long-term relationships with clients to create a positive customer experience. Responsibilities Own the client experience of Key Accounts from day 1, being a growth partner and an effective problem-solving resource to support the clients’ long-term goalsServe as the primary point of contact for all clients’ inquiries and needsAnalyze customer feedback to identify areas for improvement, communicate with internal teams to resolve any issues, and ensure successful implementation of new activities and projects Maintain accurate client records, keeping track of any contract updates and renewalsAssess customers’ goals and recommend appropriate services as needed, ensuring that each client is getting the ideal suite of services for their unique needsLeverage a deep understanding of the technical aspects of our WMS to find solutions to customer needs and improve overall customer experienceLearn and understand Standard Operating Procedures for all account-related activitiesConduct weekly, quarterly and annual business reviews to customers are kept-up-to-date on our services, issues are resolved proactively and customer KPIs are met. Supervise the work of client service representatives Knowledge, Skills, Abilities: Knowledge Of Business and financial implications of decisions that are made Skilled In Be a self- initiator and problem solver Superb written and verbal communication and interpersonal skillsThoroughness and exceptional attention to detail Excellent time management and organizational skillsAbility to effectively manage and prioritize multiple competing deadlinesAbility to work in a fast-paced environment and under pressure Applying problem solving techniques and project management methods to maintain strong client relationshipsCustomer Liaison, Customer Satisfaction, and Customer Service skills Ability To Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutionsManage difficult or emotional customer situations, respond promptly to customer needs and meet commitmentsUnderstand business and financial implications of decisionAlign work with strategic goals Selective Preference The ideal candidate will have 3 to 5 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment