Client Success Manager

Responsibilities

• Understand customer business objectives and pain points
• Collaborate with sales to evaluate potential partnerships
• Serve as main day-to-day point of contact for clients
• Own client list and manage expectations/timelines
• Deliver platform demos and custom analytics/reporting
• Partner with planning and activation teams to deliver nuanced campaign objectives
• Champion new product initiatives to enhance differentiation

Qualifications

• 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
• 3+ years of experience managing multiple client accounts simultaneously
• Experience working with marketing decision-makers in companies and collaborating with agency partners
• Detail-oriented, proactive, and organized
• Strong verbal and written communication skills
• Experience interpreting data and sharing client analyses in a compelling format
• People-driven, with strong interpersonal skills
• Adaptable person who can deal with rapidly changing TV industry

Pay

A reasonable estimate of the current base range for this role is $65,000 - $105,000.

Benefits

• Fully paid premiums for employee medical, dental, vision, short-term disability, long-term disability and life-insurance coverage
• Pre-tax plans for medical flexible spending, dependent care and transit/parking
• Flexible paid time off (PTO)
• Sick time off
• Extensive holiday schedule
• Generous parental leave policies after a year of service
• Phone and Data reimbursement program
• Fully paid Citi Bike membership and helmet stipend with Seamless+ and Lyft Pink
• Pet-friendly office
• Monthly happy hours, quarterly team building, plus tons of other fun events!
• Dedicated workshops for diversity, equity, inclusion and belonging
• Park Avenue office with 360-degree views and fully stocked kitchens