Client Success Manager

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We need to parse the posting. We have: - About the role: description of Seedtag, mission, etc. That's "We’re looking for a Client Success Manager..." and "Who We Are". So we can put that under About the role. - Responsibilities: list of duties under "Your Challenge As Senior Client Success Manager, You Will ..." bullet list. - Requirements: maybe "What You’ll Need to Succeed" includes experience, track record, relationships, understanding, hands-on experience, knowledge, analytical skills, communication, commercial mindset, organized, proficiency. - Qualifications: maybe overlapping with Requirements; but we can treat "What You’ll Need to Succeed" as Requirements/Qualifications. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which content goes where. Could combine Requirements and Qualifications if overlapping. But we need to avoid thin sections. We have Skills: maybe list of specific skills like Excel, Salesforce, DSPs, etc. Benefits: "Why Join Seedtag?" includes Growth & Opportunity, Flexibility, Learning & Development, Culture that Cares, Connection & Fun. Also Additional Perks: flexible remuneration plan, transit/parking, health insurance, Gympass, unlimited PTO, 401K matching. Pay: Compensation details: Base Salary $90k-$105k, Target Bonus $5k-$10k, OTE $98k-$115k. Schedule: Flexibility: flexible schedules and hybrid model; work from home, office, wherever. We need to avoid boilerplate like EEO, E-Verify, etc. Remove application instructions like "Send us your CV". Also remove hashtags? Probably remove. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like numbers, etc. We must not repeat job title as heading. The page already shows it, so we don't add a heading for "Client Success Manager". Good. We must not put Job ID/requisition numbers as headings; none present. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

...

Responsibilities

• ...
...

Requirements

• ...
...

Skills

• ...
...

Benefits

• ...
...

Pay

...

Schedule

...

We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now extract content. About the role: combine "We’re looking for a Client Success Manager to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale." plus "Who We Are Seedtag is the leading Neuro-Contextual Advertising Company...". We'll keep that as prose. Responsibilities: list each bullet from "Your Challenge As Senior Client Success Manager, You Will". Let's extract: - Own and grow a portfolio of Seedtag's most strategic accounts, acting as the senior trusted advisor and lead point of contact for key clients and agency partners across the East Coast business. - Design and lead “Next Best Action” strategies during campaigns that leverage upselling opportunities to improve performance — new products, channels, audience targeting, and beyond. - Drive account growth and retention, consistently achieving and exceeding quarterly incremental revenue goals for key accounts, with campaigns tracking to >90% KPI attainment across your book of business. - Initiate and oversee end-to-end execution of client campaigns in partnership with the Ad Operations team, ensuring delivery against agreed timelines, budgets, and client objectives. - Ensure clients receive regular, detailed campaign performance reports as per their preferences (e.g., weekly, monthly), translating data into actionable insights, strategic recommendations, and opportunities for future investment. - Lead regular client performance reviews and strategic conversations, providing clear reporting, insights, and recommendations tailored to each client's business objectives, and mentor junior Client Success Managers on account strategy and client management best practices. - Conduct post-campaign analysis within one week of campaign completion to identify learnings, optimization opportunities, and strategies to strengthen future campaigns. - Anticipate risks and take ownership of resolving complex client or campaign challenges, coordinating with internal teams and escalating to senior management or Ad Operations only when necessary, with a clear summary of the problem and solutions attempted. - Chair regular meetings with Sales, Ad Operations, Insights, and other cross-functional stakeholders to align on account strategies and maximize the potential of key clients. - Maintain accurate account information, opportunities, and client activity across Salesforce and other internal tools (e.g., Slack, Jira), and uphold a consistently high customer satisfaction score across your portfolio. That's a lot; we can keep as list. Requirements: from "What You’ll Need to Succeed". Let's extract each bullet: - 4-6+ years of experience in Customer Success, Account Management, digital advertising, AdTech, media, or a similar client-facing role. - Proven track record of managing and growing strategic accounts, driving client retention, upselling, and incremental revenue. - Strong relationships with agencies and advertisers, ideally within the New York digital advertising ecosystem. - Strong understanding of digital advertising and programmatic, including campaign strategy, measurement, privacy, and the broader AdTech ecosystem. - Hands-on experience supporting or managing direct-sold and/or programmatic advertising campaigns. - Good knowledge of DSPs, SSPs, and industry platforms such as DV360, The Trade Desk, LiveRamp, or similar technologies. - Strong analytical skills, with experience using campaign data to identify insights, optimization opportunities, and strategic recommendations. - Excellent client-facing communication, presentation, and relationship-building skills, with the ability to influence senior stakeholders. - Strong commercial mindset and the ability to identify growth opportunities while balancing client objectives and campaign performance. - Highly organized, proactive, and solution-oriented, with the ability to manage multiple strategic accounts and priorities in a fast-paced environment. - Proficiency in Excel or Google Sheets and experience working with Salesforce or similar CRM platforms. We could split Requirements and Qualifications, but they overlap. Perhaps Requirements = experience and track record etc. Qualifications = knowledge, skills, etc. But we also have a Skills section for specific tools. We could do: Requirements: experience, track record, relationships, understanding, hands-on experience. Qualifications: analytical skills, communication, commercial mindset, organized, proficiency in Excel/Sheets, Salesforce. Skills: knowledge of DSPs/SSPs, industry platforms, etc. But we need to avoid thin sections. Let's think: we have enough content for each. Better: Requirements: the experience and track record bullets. Qualifications: the understanding, hands-on experience, knowledge of platforms, analytical skills, communication, commercial mindset, organized, proficiency. Skills: maybe the specific tools like Excel, Salesforce, DSPs, SSPs, etc. But that may be redundant. Alternatively, we could combine Requirements and Qualifications into one section, but the instruction says we can have multiple sections; we should only include sections with real specific content. Having both Requirements and Qualifications may be okay if we split meaningfully. Let's decide: - Requirements: 4-6+ years experience, proven track record, strong relationships with agencies/advertisers (NY), strong understanding of digital advertising and programmatic, hands-on experience supporting/managing campaigns. - Qualifications: good knowledge of DSPs, SSPs, platforms; strong analytical skills; excellent client-facing communication; strong commercial mindset; highly organized/proactive; proficiency in Excel/Google Sheets and Salesforce. - Skills: maybe we can list specific tools: DV360, The Trade Desk, LiveRamp, etc. But that's already in Qualifications. Could instead put Skills as the list of soft skills: communication, presentation, relationship-building, analytical, commercial mindset, organized, proactive. But that overlaps. Given the instruction to prefer a few substantive sections over many thin ones, maybe we should have only About the role, Responsibilities, Requirements (combining experience/qualifications), Benefits, Pay, Schedule. And maybe Skills as part of Requirements. But we need to follow the headings list: we can omit sections if no content. So we could omit Qualifications and Skills if we incorporate into Requirements. Let's see: The posting includes "What You’ll Need to Succeed" which is a list of requirements/qualifications. We can treat that as Requirements. Then we don't need Qualifications or Skills separate. Benefits: from "Why Join Seedtag?" and "Additional Perks". We'll list each perk as list items. Pay: compensation details. Schedule: flexibility statement. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Now we need to ensure we don't include boilerplate like "We foster an inclusive environment..." that's maybe part of Benefits? It's about culture; could be part of Benefits or About the role? It's more about culture; could be part of Benefits (Culture that Cares). We'll include it under Benefits. Also remove E-Verify line, hashtags, application instruction "Send us your CV...". Now craft HTML. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. Thus:

  About the role

  We’re looking for a Client Success Manager to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale. Seedtag is the leading Neuro-Contextual Advertising Company. We are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context. Powered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience. Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV. We’re not just building technology, we’re rewriting the rules of advertising.

  Responsibilities

  • Own and grow a portfolio of Seedtag's most strategic accounts, acting as the senior trusted advisor and lead point of contact for key clients and agency partners across the East Coast business.
  • Design and lead “Next Best Action” strategies during campaigns that leverage upselling opportunities to improve performance — new products, channels, audience targeting, and beyond.
  • Drive account growth and retention, consistently achieving and exceeding quarterly incremental revenue goals for key accounts, with campaigns tracking to >90% KPI attainment across your book of business.
  • Initiate and oversee end-to-end execution of client campaigns in partnership with the Ad Operations team, ensuring delivery against agreed timelines, budgets, and client objectives.
  • Ensure clients receive regular, detailed campaign performance reports as per their preferences (e.g., weekly, monthly), translating data into actionable insights, strategic recommendations, and opportunities for future investment.
  • Lead regular client performance reviews and strategic conversations, providing clear reporting, insights, and recommendations tailored to each client's business objectives, and mentor junior Client Success Managers on account strategy and client management best practices.
  • Conduct post-campaign analysis within one week of campaign completion to identify learnings, optimization opportunities, and strategies to strengthen future campaigns.