Client Success Manager

About the Company

Metergy Solutions, LLC (“Metergy”) combines the energy, rapid growth, and excitement of a startup with a rock-solid, recession-proof business that has a 45-year track record. As a technology company driving significant carbon emission reductions, Metergy is a once-in-a-career opportunity. One of North America’s most experienced submetering providers, Metergy has delivered turnkey solutions for over 45 years, supplying, installing, and remotely reading meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings. The company bills and collects for commodity costs and administrative charges, operating on a long-term recurring revenue model through an innovative Submetering as a Service (SaaS) approach.

Submetering reduces in-suite energy consumption by 40%, supporting decarbonization efforts for clients and enabling Metergy to issue green bonds and secure green financing. As the #1 submeter provider in New York and Canadian markets and one of the largest in North America, Metergy manages over 900,000 contracted meters, issues over 4 million utility bills annually, and employs more than 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners, a global leader in infrastructure investment, providing access to large-scale capital, expertise, and global reach.

Our mission is to provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace where inspired team members are empowered to do more good. Recognized as a Great Place to Work for the second consecutive year, Metergy champions its people, building a respectful, inclusive, and high-performing workplace.

About the Role

The Client Success Manager develops strong, positive business-to-business relationships with a defined portfolio of clients. This role involves maintaining close client contact, understanding their needs and strategic direction, and collaborating across departments to deliver client-focused solutions. Success requires excellent client service through proactive communication, facilitation of requests, and cross-functional issue resolution. The Client Management team serves as the first point of contact for general inquiries such as billing, products, and scheduling for landlords and property managers.

Location: Exton, PA with some travel to NYC required. Candidates planning to live in NYC may apply to a separate posting on the career site.

Responsibilities

• Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders
• Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations
• Collaborate with the Onboarding team to support implementations and create risk mitigation strategies
• Work jointly with the Field Services and Billing teams to communicate site visits, billing needs, and issue resolution
• Provide timely responses to client inquiries in coordination with internal teams
• Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering
• Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights
• Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion
• Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are prepared for growth conversations
• Act as the voice of the client internally, advocating for executive sponsorship and escalating issues to ensure a seamless client experience

Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not required.

Requirements

• University/College degree preferred or equivalent work experience in a related field
• Minimum of 5 years’ experience in a customer service role with a business-to-business focus
• Effective executive presence
• Excellent written and verbal communication skills
• Ability to prioritize, solve, and escalate challenges or opportunities as appropriate
• Strong decision-making and analytical skills
• Proficiency with MS Office, specifically Word, Excel, and PowerPoint
• Exposure to CRM databases (e.g., Salesforce, CC&B) is an asset

Benefits

• Excellent health coverage and life insurance benefits – no waiting period
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular social events, including happy hours, summer & holiday parties, and more

Salary will be based on experience. Metergy offers a total rewards compensation structure that includes base, bonus, and other perks.