Client Success Manager

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client's needs and ROI
• Provide Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Serve as an integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collect feedback on how products are meeting client needs and identify improvements
• Represent Jenzabar at related regional conferences within your territory
• Develop a deeper understanding of third‑party relationships and opportunities & positioning
• Visit clients on campus
• Leverage AI‑enabled tools and analytics to enhance decision‑making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human‑in‑the‑loop oversight
• Ability to travel 50‑75%
• Other tasks as assigned

Requirements

• 2+ years of experience in Higher Education and/or Client Service (through Jenzabar or an outside institution or company)
• Ideal candidate located in or around Kansas or New York with ability to cover that territory

Skills

• Bachelor's Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• Strong communication skills and a positive attitude

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance

Pay

The pay range for this position is $48,000‑$60,000 per year; base pay offered may vary depending on job‑related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to the full range of benefits.