Client Success Manager

About the role

Jenzabar is seeking a Client Success Manager with a background in Higher Education and/or client service, and at least two years of relevant experience. The ideal candidate will be located in or around Kansas or New York and able to cover that territory.

Responsibilities

• Maintain positive client relationships to maximize product and service satisfaction.
• Act as a liaison between the organization and clients.
• Leverage data captured in other areas of Jenzabar to personalize and address client needs and ROI.
• Provide client service training for continuous improvement.
• Visit and/or conduct annual reviews with each client.
• Identify, develop, and maintain strategic relationships with senior‑level contacts.
• Collaborate with Account Executive and Sales Manager to strategize on accounts and establish future sales.
• Collect feedback on how products meet client needs and identify improvement opportunities.
• Represent Jenzabar at regional conferences within the assigned territory.
• Understand 3rd‑party relationships, opportunities, and positioning.
• Visit clients on campus.
• Leverage AI‑enabled tools and analytics to enhance decision‑making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human‑in‑the‑loop oversight.
• Other tasks as assigned.

Requirements

• 2+ years of experience in client service or higher‑education related roles.
• Ability to travel 50–75% of the time.
• Location in or around Kansas or New York to cover the designated territory.

Preferred Skills and Experience

• Bachelor’s degree.
• Background in Higher Education with an understanding of the industry.
• Prior experience as an Account Manager for a company specializing in higher‑education products (a plus).
• Strong communication skills and a positive attitude.

Pay

The pay range for this position is $48,000–$60,000 per year; base pay may vary depending on job‑related knowledge, geographic location, skills, and experience. The position is eligible for an annual bonus.

Benefits

• Medical, dental, vision, and life insurance.
• Paid time off, paid parental leave, and paid holidays.
• Short‑term and long‑term disability coverage.
• 401(k) retirement plan.
• Educational assistance.