Client Success Manager
About the Role
The Client Success Manager (CSM) owns the end‑to‑end success of assigned client accounts using Inhabit’s Learning Management System (LMS). As the primary point of contact, the CSM ensures successful onboarding, adoption, engagement, retention, and growth, delivering high‑level customer service throughout the client lifecycle—including onboarding, ongoing communication, retention strategies, renewals, and accounts receivable. The CSM acts as a trusted advisor, aligning platform capabilities with client operational goals such as training compliance, employee development, and performance improvement, while proactively anticipating needs, identifying risks, and resolving issues.
Responsibilities
- Serve as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.
- Partner with Sales to support demos, client evaluations, and solution alignment.
- Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.
- Drive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.
- Proactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long‑term success.
- Manage client retention and growth through renewals, upsells, and identification of opportunities to enhance training goals and services.
- Support account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.
- Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.
- Collaborate cross‑functionally with Sales, Product, and Support teams to deliver a seamless and high‑quality client experience.
- Contribute to internal initiatives, documentation, and special projects as needed.
- Complete any other projects or tasks assigned by the General Manager or other Inhabit team members.
Qualifications
- 3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.
- Advanced working knowledge of Microsoft Office, especially Excel, Word, and Teams.
- Experience with Salesforce and ticketing systems.
- Strong understanding of support management principles.
- Ability to perform mathematical calculations for business cases, budgets, Excel formulas, etc.
- Proven ability to manage multiple client accounts and projects simultaneously.
- Highly self‑motivated and directed with extraordinary attention to detail.
- Experience supporting integrations or technical implementations.
- Ability to read, analyze, and interpret common legal documents.
- Exceptional customer service skills and excellent verbal, written, and interpersonal communication.
- Strong understanding of the multifamily housing or property management industry.
- Experience with Learning Management Systems (LMS) or training platforms, or Property Management/Operation Systems (preferred).
- Bachelor’s degree or equivalent work experience.
Benefits
- Competitive pay
- Health insurance: medical, dental, vision, and prescription plans
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) and Dependent FSA
- Critical illness and accident coverage
- Retirement savings plan (401 k) with discretionary company match
- Short‑ and long‑term disability
- Company‑paid $25,000 life insurance
- Supplemental life and AD&D insurance
- Employee Assistance Program
- Paid holidays, vacation, and volunteer time
- Inhabit employee discount programs
Schedule
In‑office work style: most team members work in the office Monday through Thursday and remotely on Friday.
Location
Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA – full‑time, salaried, exempt positions.