Client Success Manager

Application Deadline: 31 October 2026Department: Client SuccessLocation: Louisiana Description The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the "In-Telecom Experience", ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities. Key Responsibilities Client RetentionBuilds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.Create value for ITC products and services.Monitor and manage Client retention through new agreements and renewals.Client ManagementServe as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.Bring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.Client GrowthIdentify growth opportunities for ITC within the existing Client base.Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.Carry and meet an annual revenue growth and retention target for the assigned Client portfolio.Maintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM. Skills, Knowledge and Experience 3-5 years of experience in account managementExperience selling additional products or services into existing accountsGrowth mindset, with a passion for Client SuccessExtremely well organized, detailed-oriented, results driven, and highly self-motivatedStrong analytical, decision-making, and problem-solving abilitiesAbility to balance multiple priorities and provide solutionsGreat organization and time management skills Preferred Qualifications:Bachelors Degree in Business Administration, Marketing, or a related FieldUnderstanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)Experience and working knowledge of MSP Environments1-3 years of experience working with Salesforce1-3 years of experience working with ticketing systems Job Benefits Medical InsuranceDental InsuranceVision InsuranceLife Insurance401k In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.