Client Success Manager

About the role

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations, and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

Responsibilities

• Responsible for international eCommerce sales growth and client retention while balancing world-class client satisfaction results.
• Develop a trusted advisor relationship with key accounts, mainly with C-level executives.
• Manage analytics and reporting to provide visibility into international business performance and growth opportunities.
• Improve eCommerce revenue growth through customer satisfaction and responsiveness by anticipating customer needs.
• Actively leverage data to develop market-leading strategies that drive significant incremental revenue growth for key accounts.
• Work with senior executives at leading retailers to strategically build, launch, and execute global growth strategies and marketing decisions.
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts' cross-border long-term success.
• Monitor the execution of the account plan and take corrective actions as needed.
• Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data.

Requirements

• Bachelor’s Degree preferred; MBA an advantage.
• 2+ years of experience.
• Strong analytical skills.
• Strong business and financial experience.
• Ability to work effectively as part of a team and independently.
• Ability to effectively solve problems.
• Creative and able to adapt quickly to change.
• Strong written and verbal communication skills.
• Strong organization and time management.
• Proven abilities to manage multiple accounts at a time.
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies.
• Proven track record of exceeding expectations.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.

Pay

$65,000/yr - $95,000/yr