Client Success Manager

About the role

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Shakopee, Minnesota General Summary At the furthest frontiers of innovation, CommScope Data Center Solutions is committed to helping our partners and customers think bigger, build better and evolve smarter in their data center and central office connectivity strategies. As the collaborative, go-to authority for high-density, low-latency fiber-optic infrastructure, CommScope Data Center Solutions helps the world’s networks scale up, scale out and scale across. With the global manufacturing capacity to meet customers’ ambitious growth, our solutions help conquer network complexity, accelerate deployments and deliver long-term evolutionary performance. Together, we help operators stay ahead of evolving AI applications and increasing demands. CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

Responsibilities

• Identifying priority projects within each account and work with Customer Service to define capabilities.
• Maintain, manage, and follow up on quality/issues log from inception to resolution.
• Manage multiple concurrent project assignments of varying size and scope, medium to large single projects to include logistical support during project initiation, project planning, project execution, project control and project closure.

Requirements

• BA/BS Degree in related field or 3+ years of related experience
• Proven experience with computer applications including PC-based business applications and project management software (e.g., SAP, Data Repository, Lotus Notes, MS Office, Visio or other flowcharting software)
• Excellent communication, negotiation, presentation and facilitation skills with all associate and management levels

Qualifications

• APICS Certification and Project Management certificate of study desired
• Strong organizational and interpersonal skills with a collaborative spirit
• Detail oriented with a history and desire to drive efficiencies and process improvements

Skills

• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Manages Complexity: Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Financial Acumen: Interpreting and applying understanding of