Client Success Lead *On-Site - Tampa*

Responsibilities

• Lead end-to-end implementation for new hospital clients, designing onboarding plans tailored to each client's clinical, operational, and IT structure.
• Drive stakeholder alignment across CDI teams, service line leaders, and physicians.
• Own a portfolio of hospital client relationships, conducting regular business reviews, monitoring utilization and outcomes data, and proactively surfacing performance insights.
• Continuously re-sell value to stakeholders at every level and present clinical and financial impact data.
• Identify and develop expansion opportunities across service lines, departments, and modules. Partner with Sales leadership on surface outcomes data + support retention/growth.

Requirements

• 5+ years in healthcare SaaS customer success, healthcare consulting, or a hybrid implementation/advisory role.
• Demonstrated ability to manage complex, multi-stakeholder relationships within hospital or health system environments.
• Experience engaging physicians, CDI professionals, and C-suite executives (CFO/CMO level).
• Track record of expanding accounts through strong relationships and demonstrated value.
• Consultative presence and comfort operating as a strategic partner.
• Prior background in clinical documentation improvement (CDI), revenue cycle, or hospital quality/performance programs.
• Prior consulting firm or advisory services experience with healthcare provider clients.
• Exposure to value-based care models.

Qualifications

• Compensation: $130,000-$150,000 salary + Comission
• Location: Tampa, FL (33602)
• Everyday on-site

Benefits

• Equal Opportunity Employer

Pay

• $130,000 - $150,000 salary + commission

Schedule

• On-site daily