Client Success Lead *Hybrid - Tampa*

Compensation: $120,000-$140,000 salary + commission. Location: Tampa, FL (33602) — 3 days/week in-office.

About the role

Own the full post-sale relationship with healthcare SaaS clients. Act as a consulting-oriented trusted advisor, managing the process from implementation through expansion and serving as a strategic partner to stakeholders.

Responsibilities

• Lead end-to-end implementation for new hospital clients, designing onboarding plans tailored to each client’s clinical, operational, and IT structure.
• Drive stakeholder alignment across CDI teams, service line leaders, and physicians.
• Own a portfolio of hospital client relationships, conducting regular business reviews, monitoring utilization and outcomes data, and proactively surfacing performance insights.
• Continuously re-sell value to stakeholders at every level and present clinical and financial impact data.
• Identify and develop expansion opportunities across service lines, departments, and modules.
• Partner with Sales leadership to surface outcomes data and support retention and growth.

Requirements

• 5+ years in healthcare SaaS customer success, healthcare consulting, or a hybrid implementation/advisory role.
• Demonstrated ability to manage complex, multi-stakeholder relationships within hospital or health system environments.
• Experience engaging physicians, CDI professionals, and C-suite executives (CFO/CMO level).
• Track record of expanding accounts through strong relationships and demonstrated value.
• Consultative presence and comfort operating as a strategic partner.

Preferred Qualifications

• Background in clinical documentation improvement (CDI), revenue cycle, or hospital quality/performance programs.
• Prior consulting firm or advisory services experience with healthcare provider clients.
• Exposure to value-based care models.

Pay

$120,000–$140,000 base salary plus commission.

Schedule

3 days per week in-office (Tampa, FL).