Client Success Lead- Director
About the role
As a Client Success Lead you will drive client relationships, guide engagement direction, and support growth across software and product innovation initiatives within our Advisory practice. In this role, you will focus on customer success management by building client trust, understanding service needs, and advancing outcomes through thoughtful communication and practical problem solving. As a Director you will set strategic direction, shape business development efforts, and influence multiple work streams while mentoring leaders and modeling PwC values. In this role at PwC, you will translate vision into action, balance near-term priorities with long-term goals, and help create an environment where people and technology can thrive together.
Responsibilities
- Leading client success strategies for managed engineering services, aligning delivery outcomes with client objectives and growth plans
- Shaping client engagement models across cloud engineering, data, analytics, platform development, and modernization workstreams
- Directing escalations, issue resolution, and service improvements to strengthen retention, adoption, and operational performance
- Building trusted relationships with client executives and internal stakeholders to identify new opportunities for expanded service scope
- Overseeing multiple delivery teams and prioritizing capacity, milestones, and dependency management across scaled service pods
- Translating client needs into actionable service plans that support digital tooling, AI-enabled operations, and automation
- Applying customer relationship management, service analytics, and customer data management to track performance trends and guide decisions
- Developing leaders through coaching, feedback, and practical guidance on service excellence, innovation, and client management
- Validating alignment with professional standards, firm policies, and independence requirements across client service activities
Requirements
- At least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience for each missing year of college
- At least 8 years of experience
Qualifications
- Demonstrating client success leadership across scaled engineering services
- Translating client needs into growth-focused service strategies
- Developing executive relationships across complex technology programs
- Guiding cross-functional teams through change and issue resolution
- Applying data, AI, and automation in managed services delivery
- Own project planning, including estimation, commitments, and timeline management
Pay
The salary range for this position is: $151,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave.