Client Success Lead

About the role

Techcollect.ai is a high-growth tech startup revolutionizing the Homeowner Association Industry (HOA) by streamlining accounts receivable workflows and maximizing potential. The Client Success Lead plays a crucial role in guiding customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform.

Responsibilities

• Customer Engagement: Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
• Onboarding: Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
• Customer Support: Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
• Audoption & Retention: Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
• Cross-functional Collaboration: Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
• Problem-solving: Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.

Requirements

• 5+ years of experience in a SaaS client success or similar role.
• Proven track record of converting trials to paying customers and driving customer retention.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
• Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
• Problem-solving skills with a proactive approach to overcoming challenges.
• Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
• A self-starter attitude and the ability to thrive in a fast-paced startup environment.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Health Insurance

Pay

Salary range: $80,000 - $120,000 annually

Schedule

Full-time, remote position

Location

400 Waters St Suite 200, Rochester, MI, 48307, US

Job Type

Full-Time

Job Category

Customer Service Representative