Client Success Lead

Responsibilities

• Manage a diverse portfolio of merchant accounts to build long-term strategic relationships
• Oversee contract renewals, pricing updates, and account expansions
• Implement proactive client management strategies to enhance GMV and revenue
• Analyze merchant performance and recommend programs to boost product adoption and financing
• Cook up cross-functional efforts to enhance the company’s services for merchants

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment
• Experience with contract negotiations and closures (e.g., RFPs, renewals)
• Strong customer relationship management skills for handling strategic accounts
• Proven ability to manage cross-functional projects with high attention to detail
• Exceptional written and verbal communication skills for presentations and reporting
• Strong analytical skills to assess merchant performance and program impact
• Familiarity with consumer finance offerings and e-commerce, knowledge of Salesforce and BI tools preferred

Benefits

• 100% subsidized medical coverage, dental, and vision for you and your dependents
• Generous stipends for Technology, Food, and Lifestyle expenses, plus family formation costs
• Competitive vacation and holiday schedules that promote rest and recharge
• Employee stock purchase plan allowing discounted shares of the company
• Remote-first work environment enabling flexibility in job location