Client Success Director, Alpha - $200,000/year USD

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real‑world skills. Students finish core academics in two hours a day using AI‑powered apps, then spend the rest of their time on public speaking, critical thinking, and real‑world projects—no lectures, no busywork. The model delivers top‑1% results nationwide. Alpha’s culture is fast‑moving, ambitious, and student‑focused, offering six‑figure roles for people who want to build a radically better school experience.

What You Will Be Doing

• Own the relationship with every family on campus and lead the hard conversations, delivering clear decisions and following through until resolved.
• Defend Alpha’s model against screen‑time worries, skeptical relatives, and moments of doubt.
• Operate as the parent‑facing co‑leader alongside Guides—align before and after sensitive conversations, protect the coaching relationship, and take family issues off Guides’ plates.
• Make real‑time calls in ambiguous student and family situations; route child‑safety, legal, and high‑risk matters through the correct escalation path.
• Build community through campus traditions, parent networks, local partnerships, and trusted parent champions.
• Own the growth contribution appropriate to the campus phase:
  • At launch or under‑enrolled campuses: develop local demand and personally own admissions follow‑through to enrollment.
  • At mature campuses: focus on retention, referrals, and clean handoffs to admissions.

What You Won’t Be Doing

• Passing concerns along to someone else; you are the decision‑maker, not a liaison.
• Keeping the peace by saying yes, softening standards, or treating parent concerns as a ticket queue.
• Escalating every ambiguous situation or, conversely, sitting on issues that belong with campus leadership, safety, or legal.
• Taking over mentoring and coaching decisions that belong to Guides, or leaving Guides to absorb parent issues you should resolve.
• Routine school administration, desk work, or waiting for a playbook or full team before acting.

Basic Requirements

• Live within commuting distance of one of these campuses or relocate within 60 days: Boca Raton, FL; Burlington, VT; Jackson Hole, WY; Las Vegas, NV; Palm Beach, FL; Park City, UT; Tulsa, OK.
• On‑site full‑time, including early mornings, late afternoons, evening events 2–3 times/month, and occasional weekends.
• Legally authorized to work in the U.S. without sponsorship.
• 5+ years personally owning high‑trust relationships with families, clients, donors, or members, where your judgment and follow‑through changed retention or advocacy.
• Track record of holding firm decisions with demanding stakeholders without losing the relationship.
• Independent ownership of an ambiguous relationship, community, or growth outcome, with demonstrable results.
• Willingness to own school growth and admissions follow‑through when the campus phase calls for it.
• Clear, concise communication that quickly earns confidence with affluent, high‑expectation families.
• Familiarity with independent, private, or non‑traditional education.
• Hands‑on daily use of AI tools and genuine conviction about AI‑powered education.

Preferred Qualifications

• Established local network in the campus city (school, civic, faith, business, or community) that can be activated quickly.
• Private or independent school experience with a track record of family retention and deep community engagement.
• Experience as the relationship owner alongside educators or other professionals, maintaining clear boundaries between family ownership and instructional authority.
• Launch or early‑stage assignment where you built local demand and saw it through to committed families.
• Instinct for creating experiences (events, moments, environments) where people feel they belong to something worth protecting.
• Startup or early‑stage experience building from nothing while staying grounded during rapid change.

Benefits

• Health coverage (medical, dental, vision)
• Life and disability insurance
• Voluntary benefits
• Tax‑advantaged FSA, HSA, and commuter accounts
• 401(k) plan
• Paid time off and parental leave
• One‑time relocation allowance

Compensation

Base salary: $200,000 USD per year, paid weekly.

Schedule

On‑site full‑time role with early mornings, late afternoons, evening events 2–3 times per month, and occasional weekends.