Client Success Director, Alpha - $200,000/year USD

About the role

The Client Success Director at Alpha is responsible for building and maintaining strong, trusting relationships with families of students enrolled in the school. This role requires a deep understanding of each family's unique needs and challenges, and the ability to address them discreetly and effectively.

Responsibilities

• Own the relationship with each family on campus, ensuring they feel genuinely understood and supported.
• Identify concerns before they surface and address them with discretion and interpersonal skill, preserving trust.
• Maintain visible presence at key times: morning drop-off, afternoon pick-up, evening gatherings, and select weekend activities.
• Cultivate a campus community with authentic depth through events, rituals, and touchpoints that make families feel they are part of something worth safeguarding.
• Develop parent advocates naturally, creating experiences that are so reliably excellent that referrals emerge as the organic result.
• Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time considerations, skeptical relatives, and moments of hesitation, not only during enrollment but throughout their campus tenure.
• Recognize when a family isn't aligned with the model and manage that transition with the same care applied to everything else, protecting the community is integral to serving it.
• Create the systems and routines this position demands in a setting where the framework is still emerging.

Requirements

• Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with established community ties).
• Legally authorized to work in the U.S. without sponsorship.
• 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or any context where discretion, warmth, and interpersonal fluency mattered as much as competence.
• Proven capacity to sustain relationships through challenging moments with sophisticated families and emerge with trust strengthened.
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—polished but never artificial.
• Personal exposure to independent, private, or non-traditional education—either professionally or as a parent—that provides credible perspective when families question the approach.
• Sincere conviction in AI-powered education and the capacity to carry that belief authentically across years of parent relationships, not merely during the enrollment phase.
• Availability for flexible scheduling: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend programming.

Nice-to-have Requirements

• Established connections within the local affluent community that would provide immediate, organic credibility on campus.
• Private school or independent school background with demonstrated success in family retention and community building—not simply enrollment metrics.
• Experience managing high-stakes family relationships where your judgment and discretion were the foundation of sustained trust.
• Natural ability to design experiences—events, moments, environments—where participants feel they belong to something worth defending.
• Prior startup or early-stage exposure where you built from the ground up and maintained composure amid rapid change.

Qualifications

• Exceptional candidates will possess at least one of the following:
• Established connections within the local affluent community that would provide immediate, organic credibility on campus.
• Private school or independent school background with demonstrated success in family retention and community building—not simply enrollment metrics.
• Experience managing high-stakes family relationships where your judgment and discretion were the foundation of sustained trust.
• Natural ability to design experiences—events, moments, environments—where participants feel they belong to something worth defending.
• Prior startup or early-stage exposure where you built from the ground up and maintained composure amid rapid change.

Skills

• Strong relationship-building and interpersonal skills.
• Discretion and sensitivity to high-net-worth families.
• Ability to sustain relationships through challenging moments.
• Effective communication and problem-solving abilities.
• Flexibility and adaptability to a flexible schedule.

Benefits

• Flexible scheduling: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend programming.
• Opportunity to build a community and advocate for a unique educational model.
• Opportunity to work with a dynamic, fast-growing organization.

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

Immediate availability and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.