Client Success Director, Alpha - $200,000/year USD

About the role

Own the relationship with each family on campus—the evolving, deepening connection that ensures parents feel genuinely understood, not merely attended to.

Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend activities.

Cultivate a campus community with authentic depth—events, rituals, and touchpoints that make families feel they're part of something worth safeguarding.

Develop parent advocates naturally, creating experiences so reliably excellent that referrals emerge as the organic result.

Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time considerations, skeptical relatives, and moments of hesitation—not only during enrollment, but throughout their campus tenure.

Recognize when a family isn't aligned with the model and manage that transition with the same care you apply to everything else—protecting the community is integral to serving it.

Establish the systems and routines this position demands in a setting where the framework is still emerging.

Responsibilities

• Own the relationship with each family on campus—the evolving, deepening connection that ensures parents feel genuinely understood, not merely attended to
• Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend activities
• Cultivate a campus community with authentic depth—events, rituals, and touchpoints that make families feel they're part of something worth safeguarding
• Develop parent advocates naturally, creating experiences so reliably excellent that referrals emerge as the organic result
• Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time considerations, skeptical relatives, and moments of hesitation—not only during enrollment, but throughout their campus tenure
• Recognize when a family isn't aligned with the model and manage that transition with the same care you apply to everything else—protecting the community is integral to serving it
• Establish the systems and routines this position demands in a setting where the framework is still emerging

Requirements

• Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with established community ties): Denver, CO; Greenwich, CT; Boca Raton, FL; Tampa, FL; Boston, MA; Bethesda, MD; Charlotte, NC; Las Vegas, NV; Oklahoma City, OK; Tulsa, OK; Nashville, TN; Austin, TX; Dallas (Carrollton), TX; Fort Worth, TX; Houston (The Woodlands), TX; Park City, UT; Burlington, VT; Kirkland, WA; or Jackson Hole, WY
• Legally authorized to work in the U.S. without sponsorship
• 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or any context where discretion, warmth, and interpersonal fluency mattered as much as competence
• Proven capacity to sustain relationships through challenging moments with sophisticated families and emerge with trust strengthened
• Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—polished but never artificial
• Personal exposure to independent, private, or non-traditional education—either professionally or as a parent—that provides credible perspective when families question the approach
• Sincere conviction in AI-powered education and the capacity to carry that belief authentically across years of parent relationships, not merely during the enrollment phase
• Availability for flexible scheduling: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend programming

Qualifications

• Exceptional candidates will possess at least one of the following:
• Established connections within the local affluent community that would provide immediate, organic credibility on campus
• Private school or independent school background with demonstrated success in family retention and community building—not simply enrollment metrics
• Experience managing high-stakes family relationships where your judgment and discretion were the foundation of sustained trust
• Natural ability to design experiences—events, moments, environments—where participants feel they belong to something worth defending
• Prior startup or early-stage exposure where you built from the ground up and maintained composure amid rapid change

Skills

• Strong relationship-building and communication skills
• Ability to handle sensitive and confidential information with discretion
• Effective problem-solving and conflict resolution skills
• Organizational and time management skills
• Ability to adapt to a fast-paced, dynamic environment

Benefits

Working with us

• This is a full-time (40 hours per week), long-term position.
• The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
• The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.
• The payment period is weekly.
• Consult www.crossover.com/help-and-faqs for more details on this topic.

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

Flexible, with availability for early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend programming.