Client Success Coordinator
Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive.
About the role
The Client Success Coordinator provides operational and administrative support to the Client Success team by managing transactional client activities, supporting small client relationships, and executing routine account management functions. This role serves as a development path into a Client Success Manager position while ensuring timely completion of reporting, invoicing, eligibility, and client service activities. The Client Success Coordinator acts as the primary contact for a portfolio of low-complexity clients and supports Client Success Managers by managing recurring tasks, maintaining documentation, coordinating follow-up actions, and ensuring a high-quality client experience.
Responsibilities
Client Support
- Serve as the primary day-to-day contact for a portfolio of small, low-complexity clients.
- Respond to routine client requests and coordinate issue resolution with internal stakeholders.
- Support client meetings through agenda development, meeting notes, action item tracking, and follow-up communications.
- Maintain positive relationships with client contacts and brokers or consultants.
- Escalate strategic, contractual, or at-risk client matters to the assigned CSM.
Reporting and Analytics
- Prepare and distribute recurring client reports.
- Compile utilization, engagement, operational, and clinical data for presentation by the CSM.