Client Success Associate

About Us

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers in the real world. As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions, combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities to innovate at scale.

Out-of-Home (OOH) is the fastest growing channel in advertising, with 98% of us seeing at least one OOH advertisement every week. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner or around the world.

About the Role

A successful candidate for this role has a high-level understanding of the digital advertising landscape and previous experience working in customer support. This individual thrives in a fast-paced startup environment, possesses strong communication and problem-solving skills, and is curious to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day-to-day campaign management across managed and self-service buys.

Responsibilities

• Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients.
• Partner with the Client Success team to gather assets, set up campaigns, and monitor campaigns for performance and delivery.
• QA creative files and digital assets for DOOH and Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.
• Coordinate custom creative development with clients and internal teams, overseeing the timeline and asset creation from start to finish.
• Traffic 1st and 3rd party campaigns across DOOH and mobile.
• Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies, and meet client needs.
• Support the Client Success team with billing efforts for our clients.
• Take clear ownership of assigned projects and keep them on track; meet all deliverables accurately and in a timely manner.

Requirements

• Bachelor’s degree.
• 1-2 years of industry experience; experience at a programmatic technology company preferred.
• Experience working with Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.).
• Understanding of ad operations, trafficking, and analytics.
• Experience or familiarity with mobile and/or location-based data.
• Highly proficient using MS Office Suite (Excel, Word, PowerPoint).

Pay

Base Pay Range: $46,700 - $84,300. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Corporate Bonus Target: 5%.

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance, set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance.
• Flexible spending account and 401(k).
• Employee stock grants and employee stock purchase plan.
• Paid time off (up to 12 paid holidays, totaling about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually).
• Paid parental and family leave, family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance, college coaching, short- and long-term disability.
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service and home internet discounts, pet insurance, commuter and transit programs.