Client Success Associate

About the role

This role supports the sales team by developing and implementing processes and systems to enhance sales effectiveness. It primarily involves creating proposals for smaller clients and projects with recommendations aligned to client needs and best practices. The role also contributes to larger projects by providing inputs and managing the completion of final deliverables.

Responsibilities

• Develop and maintain a knowledge base to provide accurate answers about product functionality, processes, and systems to internal stakeholders
• Collaborate with the sales team to build recommendations for campaign and system setups that meet internal and client requirements
• Lead projects that promote best practices across offerings, outreach, and systems within the team
• Provide guidance on setup and pricing across products in partnership with operations and partners
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
• Less than 2 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
• Less than 2 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)

Qualifications

• Ad Operations (Ad Ops) (Required)
• Advertising Industry (Required)
• Agency Relationships (Required)
• Campaign Management (Required)
• Digital Advertising (Required)
• Marketing Communications Planning (Required)
• Microsoft Applications (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

Skills

• Ad Operations (Ad Ops) (Required)
• Advertising Industry (Required)
• Agency Relationships (Required)
• Campaign Management (Required)
• Digital Advertising (Required)
• Marketing Communications Planning (Required)
• Microsoft Applications (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ359358

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.