Client Success Associate

About the role

As a Client Success Associate at Soundtrace, you'll be the operational backbone for the clients who rely on us to run their hearing conservation programs. From onboarding new locations to coordinating testing schedules and keeping compliance records on track, you'll support our clients' day-to-day operations and make sure every program runs smoothly. You'll work directly with safety managers, clinicians, and our internal teams — and your work will directly protect workers from irreversible hearing loss.

Responsibilities

• Support clients' day-to-day hearing conservation operations, from onboarding through renewal
• Coordinate audiometric testing schedules, equipment logistics, and follow-ups across client locations
• Help clients keep their compliance records accurate, complete, and audit-ready
• Answer client questions quickly and route technical or clinical issues to the right internal team
• Monitor account health and flag risks or opportunities to the broader team
• Turn recurring client questions into better documentation, processes, and product feedback

Requirements

• Cincinnati-area based and available to work in person
• Highly organized — you can juggle multiple accounts, schedules, and follow-ups without dropping details
• A clear, warm communicator on the phone, over email, and in person
• A problem-solver who takes ownership and follows through until the client is taken care of
• Comfortable learning new software quickly and working across spreadsheets and web tools
• Empathetic and service-minded — you genuinely enjoy helping people succeed

Nice to have

• Experience in customer success, account management, or client operations
• Familiarity with occupational health, safety, or compliance-driven industries
• Experience supporting B2B SaaS customers

Benefits

• Competitive salary
• Comprehensive benefits
• Flexible PTO

Why Soundtrace

• Your work directly helps protect workers from irreversible hearing loss
• Small team = real ownership of your accounts and processes
• Learn the full picture of a fast-growing company, from operations to product