Client Success Associate
Ram Supply Company · Baltimore, MD · 2 mo ago
On-siteFinance$22–$25/hrFull-time
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
Responsibilities
- Manage accounts receivable and the billing process
- Aids clients in placing text, phone, email, and online orders
- Aids the office team with quotes, returns, pricing, and onboarding new clients
- Backs up members of the internal office team for vacations and sickness
- Answers telephone calls and emails from customers and clients, and directs them to the relevant staff
- Aids Account Managers with their respective clients
- Creates and implements internal procedures to assist the office team in operating more effectively and efficiently
Qualifications
- Proven work experience in an office environment
- Account Management experience with expertise in handling 20 or more accounts weekly
- Excellent communication skills with a customer service attitude
- Strong analytical and organizational skills
- High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong focus on the quality of work and the ability to self-check work for accuracy
- Adhere to deadlines all the while maintaining a high standard of professionalism and character