Client Success Associate

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you’ll see the impact of your work on the world.

Our Client Success Team Noom’s Client Success team partners with employers to deliver meaningful health outcomes for their employees. We support clients throughout the full partnership lifecycle—from implementation and launch through ongoing engagement and renewal—working cross-functionally to ensure an exceptional client experience and help more people access Noom’s solutions.

About the role

We’re looking for a Client Success Associate to support Noom’s Employer partnerships. This role is ideal for someone early in their client-facing career who is highly organized, detail-oriented, and energized by managing a high volume of accounts and priorities. You’ll support day-to-day account management, client launches, engagement, and renewals while learning the full client success lifecycle. Working closely with a Client Success Manager and cross-functional partners, you’ll help keep accounts on track, maintain accurate client information, and ensure clients receive timely, high-quality support.

Responsibilities

• Support client retention and engagement across a high-volume portfolio of Employer accounts.
• Track account health, renewal dates, launch timelines, and key milestones across your portfolio.
• Monitor accounts for early warning signs and proactively flag potential risks to your manager.
• Maintain accurate, up-to-date client information in CRM and account-tracking tools.
• Support new client implementations, launches, and ongoing account-management activities.
• Respond to routine client questions and requests in a timely, professional manner.
• Help drive post-launch enrollment and engagement activities.
• Prepare agendas, materials, and follow-up communications for client meetings.
• Manage multiple tasks, deadlines, and competing priorities across several accounts simultaneously.
• Help document and maintain scalable processes as the Client Success organization grows.

Requirements

• 3+ years of experience in a client-facing role, such as account management, client services, customer success, implementation, or a similar function; experience in digital health, healthcare, or SaaS is preferred.
• Strong organizational skills and attention to detail, with a demonstrated ability to manage a high volume of accounts and competing priorities without losing track of important details.
• Excellent written and verbal communication skills.
• Comfort working with data and basic reporting to monitor account status, milestones, and performance.
• Experience using CRM platforms and account-management or project-tracking tools.
• Comfort using AI tools to work more efficiently and enthusiasm for adopting new tools as our technology stack evolves.
• A proactive, collaborative mindset and eagerness