Client Specialist Key

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. We hire individuals who bring new ideas, understand smart risk-taking, and enhance our thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, we aim to be inclusive to every woman.

About the role

This is a part-time, regular position based at Store 00404 in Woodland Hills Mall, Tulsa, OK.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships, including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Understand customer needs and wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
• Actively participate in community/store activities and events that promote the Talbots brand.
• Lead or supervise others on occasion, including opening and/or closing the store.
• Professionally represent the brand image.

Requirements

• Driven to create, build, and cultivate relationships with customers and the community, with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Strong ambition and passion for achieving goals, both individually and as a team member.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized, thoughtful ways to drive new traffic into the store.
• Excellent written and verbal communication skills with a high level of integrity.
• Strong planning and organizational skills to proactively contact clientele with the intent to sell in a relevant, timely, and meaningful way.
• Professional, assertive, and friendly with the ability to make decisions independently.
• Technological aptitude to navigate POS/computer/iPad/handheld systems.
• Available at least 20 hours per week.
• Able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 lbs.

Benefits

• Comprehensive benefits packages for both full-time and eligible part-time employees.
• Generous merchandise discount: 50%, 60%, and 70% off Talbots and Haven Well Within.
• Incentive opportunities and referral incentive program.
• Discounts on travel, shopping, concerts, and more.
• Tools and opportunities for professional growth beyond this position.

Values

We embody “WE CARE”:

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work with.