Client Specialist Key

About the Company

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business; we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

Benefits and Perks

• Growth opportunities — tools to grow beyond this position and into the next
• Incentive opportunities
• Comprehensive benefits packages accessible to both full-time and eligible part-time employees
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within
• Referral Incentive Program
• Discounts on travel, shopping, concerts and more

Company Values

• We Win as a team and are dedicated to ensuring and applauding each other's success
• We Encourage creativity, innovation and smart risk-taking
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them
• We Act with integrity, transparency, candor, and respect
• We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture
• We Embrace community by bringing positive change to those we live and work in

Requirements

• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
• Strong ambition and passion for achieving goals, both as an individual and as a member of the store team; thrives working in a team environment
• Able to work cooperatively in a diverse work environment
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
• Excellent written and verbal communication skills and a high level of integrity
• Strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful
• Professional, assertive, and friendly with the ability to make decisions independently
• Technological aptitude to navigate POS/computer/iPad/handheld systems
• Available at least 20 hours per week
• Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
• Support all service enhancers to build strong relationships including active use of Concierge
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
• Actively participate in community/store activities and events that promote the Talbots Brand
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
• Professionally represent the brand image

Location: Store 00083 Vinings GA, Atlanta, GA 30339. Position Type: Regular/Part time.