Client Specialist

About the role

Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Responsibilities

• Front Desk Responsibilities:
  • Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
  • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
  • Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
  • Aid clients, building individual connections, and providing direction with any questions or concerns
  • Communicate with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
  • Deliver first class client experience at all times
  • Maintain a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
  • Guide clients with regards to the latest studio promotions, membership discounts and/or special events
  • Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Fuel Bar Responsibilities:
  • Deliver quality protein smoothies and customer service in the Fuel Bar
  • Handle pre-orders and orders on the spot, custom to each client’s needs
  • Aid clients with questions and product selection
  • Complete client’s orders in a timely manner utilizing a POS transaction
  • Maintain fuel bar department areas clean and sanitized
  • Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
  • Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
  • Prepare various fuel bar goods following company recipes
• Facility Maintenance:
  • Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
  • Support in cleaning and maintaining of locker rooms to brand standard as directed
  • Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
  • Conduct small studio repairs when appropriate
  • Laundry services, including collecting, washing, and folding towels
  • Adhere to daily and weekly cleaning and maintenance checklists

Qualifications

• Strong hospitality skills and alignment with Barry’s Mission, Vision and Values
• Ability to work either a full-time or part-time schedule
• Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs
• Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Exhibits patience, courtesy, and ability to show empathy
• Responds to clients’ requests with a can-do attitude
• Cooperative manner with a focus on team culture
• Ability to prioritize and work within a fast-paced environment
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills

Pay

The Pay Range For This Role Is 13.50 - 13.50 USD per hour(Dallas)